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Plattsburgh Marine Canvas ("Company," "we," "us," or "our") operates SimplyTrackCRM (the "Service"). This Privacy Policy explains how we collect, use, and protect your information, specifically regarding our communication services.

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1. Information We Collect

We only collect information that you voluntarily provide to us to facilitate our services:

  • Account Information: Name, email address, phone number, and business details.

  • Customer Data: Contact information and project notes you manually enter into the Service.

  • Consent Data: Records of your opt-in consent to receive SMS communications.

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2. How We Use Your Information

We use your information strictly to:

  • Provide and maintain the Service.

  • Send administrative communications and project updates.

  • Deliver SMS notifications/reminders if you have explicitly opted in.

  • Note: We do not use automated "syncing" services or third-party data scraping.

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3. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties.

  • No Sharing for Marketing: Specifically, mobile phone numbers and SMS consent droplets are never shared with third parties or affiliates for marketing or promotional purposes.

  • Service Providers: We may use a technical sub-processor (such as a telecommunications provider) solely to deliver our SMS messages to you. These providers are contractually prohibited from using your data for any other purpose.

  • Legal Requirements: We only disclose info if required by law or to protect our legal rights.

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4. SMS/Text Messaging (A2P Compliance)

If you opt-in to receive text messages from Plattsburgh Marine Canvas, the following applies:

  • Consent: By providing your mobile number and opting in via our web forms or written agreements, you consent to receive service-related updates (booking reminders, project status).

  • Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.

  • Privacy: Your opt-in for SMS is unique to Plattsburgh Marine Canvas and will not be shared with any other entity.

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5. Data Security

We implement HTTPS/TLS encryption for all data in transit and secure access controls for all stored information to prevent unauthorized access.

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6. Data Retention

We retain your information only as long as your account is active or as necessary to comply with legal obligations. You may request data deletion at any time.

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7. Contact Us

For questions regarding this policy or to exercise your data rights: Company: Plattsburgh Marine Canvas

Contact: Eric Fortin

Address: 376 Soper St, Morrisonville, NY 12962

Email: eric@pburghmcs.com

Phone: 518-314-9540

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PRIVACY | TERMS and CONDITIONS

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